Exchange, Order Change - LeatherMega

Our return, refund and exchange policy

Preamble:

Over the last few years, our firm can generate profit and long-term sustainability for itself while also contributing to society's benefit by showing socially, ecologically, and ethically responsible behavior in the governance of its operations. This makes commercial sense because companies that practice good return, refund and exchange get a reputation for being socially responsible achieve long-term growth in their operations, and their products and services are favored by customers.

Objectives of the policy:

The policy's main goals are to:

• Exhibit a commitment to the common good through responsible business practices and good governance.
• Create robust processes and reproducible models to set high-quality standards in delivering social sector services.
• Company personnel a sense of empathy and equity, motivating them to contribute to society.

Cancellation policy:

• Cancellation before shipment – (If the order need personalization, please before we emboss, engrave on the products), the safest time is contact us to cancel within 12 hours.
• If your order or the items you want to cancel has not yet been sent, please email support at leathermega.com.or call us Monday to Saturday, 8 AM to 10 PM and Sunday, 10 AM to 7 PM.
• In these situations, the order will be cancelled, and your money will be reimbursed to you within 24-48 business hours after we have properly processed your cancellation request.

How will I be refunded for the cancelled orders, and how long will this take? 

• If you revoke before your order is sent, we will refund you within 24-48 hours of receiving your request.
• We accept refunds once the products are received and verified at our warehouse in case of cancellation after the shipment has already been issued or if it is being returned.
• Within 24-48 business hours of getting the products back, we will process the refund to the identical account from which the buy was made. The funds may not appear in your account for another 2-3 business days.
• We will start a bank transfer against the refund amount for cash on delivery transactions using the billing information. After we get the products and your bank account information via email, we will complete the procedure within 24-48 hours. The money will not appear in your account for another 2-3 business days.
• We also provide a hassle-free refund alternative in Leathermega coupons, which may be used on future purchases.

Replacements, returns and refunds:

How do we return an item purchased on Leathermega?

Our clients have access to an Easy return policy, which allows them to request a product's return/exchange within 15 days of delivery. You can also invite a partial refund for one or all of the items in your order.

Step 1: Within 15 business days of receiving your order, contact our Customer Support team by email.

Step 2: Give us your order ID and a reason for returning, replacing, or refunding your order. Please send us a snapshot of the merchandise as well as the invoice.

Step 3: Within 2-4 business days, we will collect the merchandise. If we get the products in their original packaging, with all seals, labels, and barcodes intact, we begin the refund or replacement procedure.

International orders:

Products can only be returned if they are broken or defective, have expired, or were delivered incorrectly. In unused and sealed condition, only the original packaging can be returned for such items. Returns will not be taken for products that have been opened or operated.

Leathermega will replace or refund the invoiced rupee value for any damaged, defective, expired, or incorrect product if a return is accepted. In any scenario, the amount of the additional custom paid by the customer to acquire the product will be returned to the client in the form of a refund coupon that may be used on the customer's next Leathermega transaction, provided that the customer provides a copy of the customs receipt.

Which things are non-returnable or non-exchangeable?

Under the following conditions, returns will not be accepted:

• Misuse and overuse has caused product damage.
• Price tags, labels, original packaging, freebies, and other accessories were not included in the return or destroyed the original packaging.
• Products that are defective but not covered by the seller's or manufacturer's guarantee.
• Use or alteration of the product
• If the appeal is made after the order has been delivered for 15 days,
• The brand offers a free product.

Non-returnable categories include:

• Orders that already get applied with personalization.
• Because customized products are only available during limited promotions and are ordered on demand, they cannot be returned.
• Due to hygienic concerns, personal care items cannot be returned.
• Special return, exchange, refund rules may apply during particular marketing campaigns or mega-sale periods. On the promotion banner, you can see details about this. Please communicate with our customer service team if you have any questions.

Disclaimer

Any product/delivery-related issues should be brought to our attention within 48 hours after delivery.

Please acquire in touch with us at the following steps.

Don't hesitate to contact us at info@leathermega.com if you have any questions.